Privacy Policy

Privacy Policy

This Privacy Policy explains how ANABEL ARAM JEWELRY EUROPE S.L. (“we”, “us”, or “our”) collects, uses, and protects personal data when you visit or make a purchase from our website, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law (LOPDGDD).

1. Data Controller

ANABEL ARAM JEWELRY EUROPE S.L.
CL Piel Oliveral CL A 8B, 46190 Riba‑roja de Turia, Valencia, Spain
Email: help@anabelaram.com

For any privacy-related enquiries, please contact us at help@anabelaram.com. We do not currently have a designated Data Protection Officer, as we are not required to appoint one under Article 37 GDPR.

2. Personal Data We Collect

  • Identification and contact data (name, billing and shipping address, email, phone number)
  • Order and transaction data (products purchased, payment status)
  • Account information (if you create an account)
  • Communications with customer service
  • Technical data (IP address, browser type, device information, cookies)
  • Marketing preferences (email and SMS subscription status, communication history)

3. Purposes and Legal Basis

  • Contract (Art. 6.1.b GDPR): processing and fulfilling your orders, managing your account, and handling returns
  • Legal obligation (Art. 6.1.c GDPR): compliance with tax, accounting, and other legal requirements
  • Legitimate interest (Art. 6.1.f GDPR): fraud prevention, website security, and improving our services
  • Consent (Art. 6.1.a GDPR): sending marketing emails, SMS messages, and newsletters, and using non-essential cookies. You may withdraw consent at any time without affecting prior processing.

4. Marketing Communications

If you subscribe to our communications, we may send you marketing messages about our products, promotions, and news via the following channels:

  • Email: You can unsubscribe at any time by clicking the unsubscribe link in any of our emails.
  • SMS: If you provide your phone number and consent to receive SMS communications, we may send you marketing messages via SMS. You can opt out at any time by replying STOP to any message or by contacting us at help@anabelaram.com.

The legal basis for all marketing communications is your consent (Art. 6.1.a GDPR). Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website. Detailed information is available in our Cookie Policy.

6. Service Providers — Shopify

Our online store is powered by Shopify Inc. (150 Elgin Street, Ottawa, Ontario, Canada K2P 1L4). Shopify processes personal data on our behalf as a data processor, strictly to provide us with e-commerce infrastructure. Shopify’s privacy practices are described at shopify.com/legal/privacy.

7. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers solely to operate our business, including shipping and logistics providers, payment processors, email and SMS marketing platforms, and IT providers. All third parties are required to handle your data securely and in accordance with applicable law.

8. International Transfers

Some of our service providers are based outside the European Economic Area (EEA), including in the United States. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • EU-US Data Privacy Framework — for providers certified under this framework
  • Standard Contractual Clauses (SCCs) approved by the European Commission (Articles 44–46 GDPR) — for all other transfers

9. Data Retention

  • Customer account and order data: for the duration of the relationship and up to 5 years after
  • Transaction and invoicing data: up to 10 years for tax and accounting purposes
  • Marketing data (email and SMS): until you withdraw your consent
  • Technical/cookie data: as described in our Cookie Policy

10. Minors

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us at help@anabelaram.com and we will delete it promptly.

11. Your Rights

Under the GDPR, you have the right to:

To exercise any of these rights, please contact us at euhelp@anabelaram.com. We will respond within one month as required by law.

12. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on this page.